Alex Birtwell requires private clients to pay a deposit when booking entertainment for weddings, corporate events or private functions. This deposit is 10% of the agreed total package price. This deposit is non refundable (Alex Birtwell will only refund a deposit payment when the engagement has been cancelled by himself, in this case, the full deposit will be refunded immediately). Deposits must be received before Alex can officially secure any date.
Unless previously agreed with both Alex Birtwell and Client, the final balance fee for any booking must be received by Alex Birtwell 7 days before start date / time indicated on the booking confirmation by any payment method specified in the confirmation. The Client is welcome to pay any outstanding balance in instalments of any amount and at any time before this. Upon sending a payment please notify Alex Birtwell via email or telephone and he will update the booking confirmation to reflect the the new account balance. Payments made online via the ‘my booking’ area will automatically update your booking confirmation.
In the unlikely event of Alex Birtwell cancelling the agreement due to a Force Majeure Event as specified in these terms and conditions, he will endeavor to offer you an alternative entertainer of style and cost for you to approve. In the event that you do not approve of the replacement or no replacement is available, Alex will offer you a full refund. In the case of the gold packages and above, where Alex works with additional DJ, Singers / Musicians, Alex Birtwell reserves the right to use replacement individuals should existing members suffer illness or injury on the day, or days leading up to the function.
These terms and conditions are designed to offer protection to both the entertainer and the Client. As the Client you can request to cancel the booking, however the following charges will apply:
Cancellation by the client
0-7 Days from engagement – 100% of the agreed fee.
8-14 Days from engagement – 80% of the agreed fee.
15-90 Days from engagement – 50% of the agreed fee.
90 + Days (Deposit Fee Only)
The above cancellation fees are an important part of the terms and conditions agreement and are accepted by the client on payment of a booking deposit. All cancellation fees must be paid within 10 days of cancelling the booking.
Force Majeure Event
A “Force Majeure Event” occurs where a party is unable to comply with its obligations under this Contract for a reason outside of its control (such as war, fire, death, illness or other capacity certified by a properly qualified medical practitioner, epidemic, accident, civil commotion, national calamity, order of Government or Local Authority having jurisdiction in the matter, changes in law, foreign government policy, act of God) and which is not attributable to any act or failure to take preventive action by the Alex Birtwell or Client.
The performance times are specified in the booking confirmation. Please note that contracted start times are based on the the crew having access to the performance area 1 hour before the contracted start time. Please note that the Alex Birtwell is not responsible for time overuns caused by any 3rd party such as venue, caterer or Client.
Unless explicitly stated in the booking confirmation and prior conversation leading upto the booking, no expenses are payable by the Client. If expenses are applicable to the booking, these expenses will be clearly marked out in the confirmation and must be paid before the start date / time indicated on the booking.
Use of Substitute Performers and Stand Ins
In the event of any band / duo bookings made through Alex Birtwell they will always feature Alex Birtwell as a band member. Wherever possible any duo or band performance will use the line-up as represented to the Client, unless the need arises to substitute a performer due to a Force Majure Event. Alex Birtwell will have ‘Dep’ performers ‘on-call’ to cover all eventualities and reserves the right to use one or more of these should the need arise. Alex Birtwell agrees that any substitute performers utilised will have equivalent ability and that the band / duo will still be able to perform in the style and manner portrayed to the client.
On occasion, band line-ups may be subject to change and this may occur without notice unless the member is of significant celebrity.